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At Rivaura Care, every product is carefully prepared and packed with love to ensure it reaches you in the best possible condition. Due to the nature of our baby care products and hygiene standards, we follow the refund and replacement policy outlined below.

 

1. No Returns

 

For hygiene and safety reasons, we do not accept returns of any products once they have been delivered.

 

Please review your order carefully before placing it.

 

2. Replacement Eligibility

 

We offer a replacement only if the product itself is received in a leaked or damaged condition during transit.

 

Please note:

 

Damage to the outer shipping box alone does not qualify for a replacement.

 

Replacement will only be considered if the product inside is leaked, broken, or damaged.

 

3. How to Request a Replacement

 

To request a replacement, please contact us within 48 hours of delivery with:

 

Your Order Number

 

Clear photos of the damaged product

 

A complete unboxing video showing the package being opened from start to finish without any cuts or edits.

 

Requests submitted without a complete unboxing video may not be eligible for replacement.

 

4. Non-Eligible Cases

 

Replacement or refund will not be provided in the following situations:

 

Change of mind after purchase

 

Product does not meet personal preference

 

Incorrect order placed by the customer

 

Minor damage to the outer shipping box only

 

Claims made after 48 hours of delivery

 

Missing or edited unboxing video

 

Products that have been opened, used, or tampered with (unless the issue is leakage or transit damage clearly shown in the unboxing video)

 

5. Refunds

 

Refunds are generally not offered.

 

If a replacement is unavailable due to stock limitations or other exceptional circumstances, Rivaura Care may, at its sole discretion, provide a refund or another suitable resolution.

 

6. Replacement Processing

 

Once your claim has been reviewed and approved:

 

Your replacement request will be processed.

 

The replacement product will be dispatched within our standard dispatch timeline.

 

7. Contact Us

 

For any refund or replacement related enquiries, please contact us:

 

Rivaura Care

 

Email: Rivauracare6@gmail.com