SHIPPING POLICY
At Rivaura Care, every product is carefully prepared, packed with love, and dispatched with great attention to quality. We strive to deliver your order safely and as quickly as possible.
1. Shipping Coverage
We currently ship across India (Pan India).
2. Order Processing & Dispatch
Our products are prepared in small batches to maintain quality and freshness.
Orders are usually processed and dispatched within 2–5 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During periods of high order volume, raw material availability, or unforeseen circumstances, dispatch may take slightly longer. If there is a significant delay, we will notify you using the contact details provided with your order.
3. Delivery Timeline
After dispatch, orders are generally delivered within 3–7 business days, depending on your delivery location and courier partner.
Delivery timelines are estimates and may vary due to:
Remote delivery locations
Weather conditions
Public holidays
Courier partner delays
Other unforeseen circumstances beyond our control
4. Shipping Charges
Shipping charges, if applicable, will be displayed clearly during checkout before payment is completed.
Any promotional free shipping offers will be mentioned separately on the website.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including:
Full Name
Complete Address
Mobile Number
PIN Code
Rivaura Care shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
7. Failed Delivery Attempts
If the courier partner is unable to deliver your package due to incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.
Additional shipping charges, if applicable, may be payable for re-dispatching the order.
8. Shipping Delays
While we make every effort to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control.
We appreciate your patience and understanding in such situations.
9. Damaged Shipment
If your package appears visibly damaged at the time of delivery, we recommend recording an unboxing video while opening the parcel.
Please refer to our Refund & Replacement Policy for complete details regarding replacement eligibility.
10. Contact Us
For any shipping-related questions, please contact us:
Rivaura Care
Email: Rivauracare6@gmail.com